Shipping policy

Last Updated: 1 August 2026

Thank you for shopping with Biogenvora. We are committed to providing fast, reliable, and secure shipping to ensure your order arrives safely and on time.

Order Processing

All orders are processed within 2 business days after successful payment confirmation.
Orders are processed Monday to Friday, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Estimated Delivery Time

Estimated delivery time:

United Kingdom: 3–5 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Charges

Any applicable shipping fees will be clearly displayed during checkout before your payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information usually becomes available within 24–48 hours after dispatch.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. Biogenvora is not responsible for delays or additional costs resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue promptly.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.